Refund Policy
At LANG THI HUE PHUONG, we are committed to providing our customers with high-quality products and exceptional service. If you are not satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
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The item must be unused, in its original condition, and in the original packaging.
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You must provide proof of purchase (order confirmation or receipt).
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The refund request must be made within 30 days of receiving your order.
Non-Refundable Items
The following items are not eligible for refunds:
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Items purchased on sale or as part of a promotion.
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Damaged or missing items not reported within 7 days of delivery.
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Items returned without prior approval.
How to Request a Refund
Contact our customer service team at doglaggoyur@outlook.com with your order details, including:
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Order number
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Description of the issue
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Photos of the item (if applicable)
Once your refund request is reviewed and approved, you will receive instructions on how to return the item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of the item.
Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and the amount will be credited to your original payment method within 7–14 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at doglaggoyur@outlook.com.
Late or Missing Refunds
If you have not received your refund within the stated processing time:
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Check your bank account or original payment method.
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Contact your bank or payment provider, as processing times may vary.
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If you have done all of the above and still have not received your refund, please contact us at doglaggoyur@outlook.com.